Michael Martinez, MBA
About Michael Martinez, MBA
Michael Martinez, MBA, is an Investment Service Associate at Victory Capital, with extensive experience in call center operations and team development. He previously held various roles at USAA FSB and Superior Bank, demonstrating strong skills in negotiation and process implementation.
Work at Victory Capital
Michael Martinez has been employed at Victory Capital as an Investment Service Associate since 2020. In this role, he operates within the San Antonio, Texas Metropolitan Area. His responsibilities include managing investment services and supporting client needs, leveraging his extensive experience in financial services to enhance operational efficiency.
Previous Experience at USAA FSB
Prior to his current position, Michael Martinez worked at USAA FSB for a total of twelve years. He served as a Senior Supervisor in Member Debt Solutions from 2002 to 2011, where he managed team operations and member relations. Before that, he was a Business Support Analyst from 2011 to 2014, focusing on analytical support for business processes in the San Antonio, Texas Area.
Background in Collections Management
Michael Martinez has experience in collections management, having worked at Superior Bank as an Auto/Mortgage Collection Recovery Manager from 2000 to 2002. This role involved overseeing recovery operations and negotiating solutions in challenging situations, contributing to his skill set in conflict resolution and customer service.
Education and Expertise
Michael Martinez earned his MBA in Management and Marketing from the University of Phoenix at San Antonio, completing his studies from 2007 to 2011. His educational background complements his professional experience, equipping him with the knowledge and skills necessary for effective leadership and strategic planning in financial services.
Skills in Team Development and Communication
Michael Martinez possesses strong skills in recruiting, training, and developing team members. He has a proven ability to foster positive relationships with internal business units and external vendors. His expertise extends to orchestrating activities in high-volume call center operations, where effective communication is essential for success.