Alicia Acosta
About Alicia Acosta
Alicia Acosta is a Telesales Supervisor at Victra - Verizon Authorized Retailer in Greenville, North Carolina, with over 10 years of experience in customer service across the television and cell phone industries. She emphasizes rapport-building and teamwork to enhance workplace morale and efficiency.
Work at Victra
Alicia Acosta has been serving as a Telesales Supervisor at Victra, a Verizon Authorized Retailer, since 2021. Based in Greenville, North Carolina, she has contributed to the company for three years. In her role, she focuses on enhancing customer interactions and ensuring efficient service delivery. Her extensive background in customer service, particularly in telecommunications, supports her effectiveness in this position.
Customer Service Experience
Alicia Acosta possesses over 10 years of experience in customer service, primarily within the television and cell phone industries. Her career includes roles that emphasize rapport-building and customer satisfaction. She has worked in various capacities that involve billing, sales, and customer retention, which have equipped her with a comprehensive understanding of customer needs and expectations.
Previous Employment History
Before joining Victra, Alicia held several positions that contributed to her professional development. She worked as a Sales Representative at Live Mobile LLC from 2018 to 2019 and at Spring Mobile from 2016 to 2018. Additionally, she served as a Supervisor at DIRECTV from 2008 to 2015, where she gained significant supervisory experience. She also worked as a Dispatcher at AAA Club Alliance from 2019 to 2021.
Education and Training
Alicia Acosta studied at Marshall University from 2005 to 2008, focusing on Music, although she did not graduate. Prior to that, she completed her high school education at East Carter High School, earning a High School Diploma from 2001 to 2005. Her educational background has contributed to her communication skills and ability to work effectively in team environments.
Workplace Values and Philosophy
Alicia Acosta emphasizes the significance of employee satisfaction and morale in achieving efficient work outcomes. She values teamwork and believes that fostering a positive workplace environment enhances productivity. Her approach to leadership and service is centered on building strong relationships with both customers and colleagues.