Ashley Graham
About Ashley Graham
Ashley Graham is a Technical Support Team Lead at Victra - Verizon Authorized Retailer, with a background in technical support and management. She has held various roles in the technology and retail sectors, demonstrating strong team management skills and technical proficiency.
Work at Victra
Ashley Graham currently serves as the Technical Support Team Lead at Victra, a Verizon Authorized Retailer, since 2022. In this role, she oversees the technical support team, ensuring effective resolution of customer issues and maintaining high service standards. Prior to this position, she worked as a Technical Support Analyst at Victra from 2021 to 2022, where she developed her skills in customer service and technical troubleshooting. Additionally, she briefly held the role of Implementation Specialist in 2021, contributing to the onboarding of new systems and processes.
Previous Experience at Citrix
Ashley Graham worked at Citrix as a Technical Support Specialist from 2018 to 2020 in the Raleigh-Durham, North Carolina Area. During her tenure, she provided technical assistance to customers, addressing a variety of software and hardware issues. This experience helped her build a strong foundation in technical support and customer relations, which she later applied in her roles at Victra.
Education and Expertise
Ashley Graham earned a Bachelor of Science degree in Computer Science from Bennett College for Women, completing her studies from 2010 to 2015. Her education provided her with a solid understanding of programming languages, including Python, Java, PHP, HTML, CSS, and MySQL. This technical knowledge complements her professional experience in technical support and team management.
Background in Retail Management
Prior to her technical roles, Ashley Graham gained experience in retail management as an Assistant Manager II at Men's Wearhouse from 2015 to 2020. In this position, she developed skills in team management and customer service. Her earlier roles included data entry at T-Rex Corporation and cashier/sales associate at Party City, which contributed to her diverse skill set in both technical and customer-facing environments.
Internship Experience
Ashley Graham has completed several internships that provided her with valuable experience in various sectors. She interned at the U.S. Department of Housing and Urban Development in 2011, the Internal Revenue Service in 2013, and the American Institutes for Research in 2012, all located in the Washington D.C. Metro Area. These internships helped her develop professional skills and gain insights into different organizational operations.