Brent Hickman
About Brent Hickman
Brent Hickman is a District Training Manager with extensive experience in retail management and training. He currently works at Victra - Verizon Authorized Retailer and has held various leadership roles in the telecommunications industry since 2009.
Work at Victra
Brent Hickman has been serving as the District Training Manager at Victra - Verizon Authorized Retailer since 2016. In this role, he focuses on recruiting, training, and developing personnel within the organization. His leadership has contributed to the overall performance and effectiveness of the training programs. Prior to this position, he briefly worked as a District Sales Manager at Victra in 2018, where he managed sales operations in the Spokane, Washington area.
Current Role at Comcast
Since 2018, Brent Hickman has held the position of Retail Escalations Supervisor at Comcast in Liberty Lake, Washington. He leads a Tech 3 team dedicated to advanced troubleshooting for Xfinity Mobile services. His responsibilities include addressing complex customer issues and ensuring that retail locations operate efficiently. This role emphasizes his expertise in customer service and technical problem-solving.
Experience at Diamond Wireless
Brent Hickman worked at Diamond Wireless from 2009 to 2012 as a Store Manager, where he developed skills in retail management. He later returned to Diamond Wireless, now known as A Wireless, as a Senior Store Manager from 2014 to 2016. During this time, he managed multiple locations and oversaw a team of over 15 sales representatives, enhancing his leadership and operational management capabilities.
Education and Expertise
Brent Hickman completed his education at Saddleback College, where he studied Business Administration and Management from 2009 to 2011. He also attended Northwest Christian High School from 2005 to 2008. His educational background has provided him with a solid foundation in business principles, which he applies in his various management roles.