Christina Dudley
About Christina Dudley
Christina Dudley is a Customer Care Manager recognized for her leadership in managing a diverse team and enhancing customer service processes. She has developed training programs that improved onboarding efficiency and team productivity.
Current Role as Customer Care Manager
Christina Dudley serves as the Customer Care Manager at Victra - Verizon Authorized Retailer in Winterville, North Carolina. She has held this position since 2021, where she leads a diverse team of customer care professionals. Her leadership skills are recognized for effectively managing team dynamics and enhancing overall performance. Dudley is actively involved in cross-departmental initiatives aimed at improving customer satisfaction and service delivery.
Previous Experience at Victra
Before her current role, Christina Dudley worked at Victra - Verizon Authorized Retailer as a Telesales Supervisor for nine months in 2021. During her tenure, she implemented strategies that improved team performance and exceeded sales targets within the telesales department. This experience contributed to her development in customer service and team management.
Educational Background
Christina Dudley studied at Pitt Community College, where she earned an Associate's degree in Arts with a 3.0 Cum laude distinction from 2019 to 2020. Additionally, she pursued a degree in Business Administration from 2012 to 2017 at the same institution, focusing on Accounting and Business Management. Her educational background supports her roles in customer care and management.
Experience at Regional Acceptance Corporation
Christina Dudley worked at Regional Acceptance Corporation for nine years, from 2012 to 2021. She held the position of Collections Team Lead and previously served as a Collections Specialist for one year. In these roles, she developed skills in team leadership and customer interaction, which have been beneficial in her subsequent positions.
Contributions to Training and Process Improvement
In her current role, Christina Dudley developed a training program for new hires that significantly reduced onboarding time and increased team productivity. She also played a key role in streamlining customer service processes, leading to a notable reduction in response times. These contributions demonstrate her commitment to enhancing operational efficiency within her team.