Edward Wagner
About Edward Wagner
Edward Wagner serves as the General Manager at Victra - Verizon Authorized Retailer, where he has worked since 2021. With over a decade of experience in customer service and management, he has held various roles within the company and previously worked as a Computer Technician at Compustall Services, Inc.
Work at Victra
Edward Wagner has held multiple positions at Victra - Verizon Authorized Retailer, showcasing a progressive career path. He began as a Sales Consultant from 2013 to 2015, where he developed foundational skills in customer service and sales. He then advanced to Store Manager from 2015 to 2020, overseeing daily operations in Clark, NJ. Following this role, he served as General Manager from 2016 to 2020, further enhancing his leadership capabilities. After a brief tenure as Small Business Manager from 2020 to 2021, he returned to the General Manager position in 2021, where he continues to lead the team, demonstrating a strong commitment to team building and customer resolution.
Education and Expertise
Edward Wagner earned a Bachelor of Science degree in Business Administration and Management from the College of St. Elizabeth, completing his studies from 2009 to 2013. His educational background has equipped him with essential knowledge in business principles and management strategies. With over a decade of experience in customer service, IT, B2B sales, and SMB sales, he has developed a comprehensive skill set. His expertise includes project coordination, public speaking, and analytical thinking, which he applies effectively in his current role.
Background
Before joining Victra, Edward Wagner worked at Compustall Services, Inc. as a Computer Technician from 2009 to 2013. This role provided him with foundational IT skills and experience in technical support. His transition to retail began with his position as a Sales Consultant at Victra, where he gained valuable insights into customer interactions and sales processes. His diverse background in both IT and retail has contributed to his well-rounded approach in management and customer service.
Achievements
Throughout his career, Edward Wagner has demonstrated a high-performing mindset focused on exceeding expectations. He has a proven ability to coordinate and oversee multiple projects simultaneously, which is essential in his managerial roles. His commitment to team building and customer resolution has been a significant aspect of his leadership style, contributing to the success of the teams he has managed at Victra.