Jacob Crosby
About Jacob Crosby
Jacob Crosby is a Small Business Manager at Victra - Verizon Authorized Retailer, where he focuses on improving sales and customer experience across multiple locations. He has extensive experience in retail management, having previously held various positions at U.S. Cellular over several years.
Work at Victra
Jacob Crosby has been serving as the Small Business Manager at Victra, a Verizon Authorized Retailer, since 2021. In this role, he influences business results across a territory of 10 Verizon Wireless locations. He focuses on equipping sales leaders and associates with the necessary knowledge and tools to enhance performance and improve customer experiences. His responsibilities include collaborating with cross-functional teams to strategize and execute process improvements.
Previous Experience at U.S. Cellular
Jacob Crosby has extensive experience at U.S. Cellular, where he held multiple roles over several years. He began as a Retail Wireless Consultant from 2012 to 2013, followed by a position as Retail Sales Manager from 2013 to 2016 in the Lincoln, Nebraska area. He then served as Retail Store Manager from 2016 to 2018, before transitioning to the role of Business Development Manager from 2018 to 2020 in the Des Moines, Iowa area. His roles involved direct sales management and business development.
Sales Training and Development
In his current role and previous positions, Jacob Crosby has focused on developing sales leaders and associates. He regularly facilitates sales training sessions aimed at enhancing team performance. His approach emphasizes effective selling and consulting behaviors to ensure a best-in-class client experience.
Data Reporting and Process Improvement
Jacob Crosby utilizes advanced Microsoft Excel skills to simplify complex data reporting for frontline staff. He regularly travels to various locations to observe and improve sales, operations, and customer experience processes. His work in process improvement is integral to his role as he collaborates with teams to implement effective strategies.