Jason Robertson
About Jason Robertson
Jason Robertson serves as the HBA/GCC Contact Center Operations Director at Victra - Verizon Authorized Retailer, overseeing a multimedia queuing environment. He has extensive experience in contact center management, having previously worked at GoWireless, Inc. and Mybullfrog.com.
Work at Victra
Jason Robertson serves as the HBA/GCC Contact Center Operations Director at Victra, a Verizon Authorized Retailer, since 2022. In this role, he oversees a multimedia queuing environment that supports various communication channels, including voice, email, live-chat, and SMS. His responsibilities include managing contact center operations for a company that operates over 1500 retail locations. This position allows him to leverage his extensive experience in contact center management to enhance both employee and customer interactions.
Previous Experience at GoWireless, Inc.
Before joining Victra, Jason Robertson worked at GoWireless, Inc. as the Contact Center Director from 2015 to 2022. During his seven years in this role, he was based in the Boise, Idaho area. His tenure at GoWireless involved overseeing contact center operations, where he focused on improving communication efficiency and customer service quality.
Experience at Mybullfrog.com
Jason Robertson also held the position of Contact Center & Programs Director at Mybullfrog.com, a Verizon Wireless Premium Retailer, from 2007 to 2015. This eight-year period in Boise, Idaho, allowed him to develop and implement programs that enhanced contact center performance and customer engagement.
Education and Expertise
Jason Robertson completed his high school education at Meridian High School from 1995 to 1999. He furthered his studies at Boise State University, where he focused on Psychology from 2001 to 2003. His educational background provides him with insights into human behavior, which is beneficial in managing contact center operations and improving customer interactions.