Jennifer Collins
About Jennifer Collins
Jennifer Collins is a Technology Operations Manager with extensive experience in IT automation and security management. She has over a decade of experience in aligning technology with business needs and has held various roles at Ralph Lauren and HAECO Americas before her current position at Victra - Verizon Authorized Retailer.
Current Role at Victra
Jennifer Collins serves as the Technology Operations Manager at Victra, a Verizon Authorized Retailer, since 2021. In this role, she is responsible for overseeing technology operations and ensuring that the company's technology initiatives align with its business objectives. Her expertise in IT automation and security/risk management contributes to the continuous improvement of processes within the organization.
Previous Experience at Ralph Lauren
Jennifer Collins has a significant history with Ralph Lauren, where she worked for 12 years in various roles. She began as a Senior Customer Service Generalist from 2004 to 2006, followed by a position as Senior Retail Support Specialist from 2004 to 2011. During her tenure, she developed customer-focused policies and procedures, enhancing the overall customer experience.
Experience at HAECO Americas
From 2016 to 2020, Jennifer Collins worked at HAECO Americas as an IT Support Supervisor. Based in Greensboro, North Carolina, she managed IT support operations and contributed to the alignment of technology solutions with business needs. Her role involved overseeing support teams and ensuring effective service delivery.
Education and Expertise
Jennifer Collins studied at Forsyth Technical Community College, where she earned an Associate Degree in Information System-Network Administration. She possesses over a decade of experience in IT automation and security/risk management, demonstrating a strong ability to align emerging technologies with strategic business initiatives.
Skills and Competencies
Jennifer Collins has well-developed communication and problem-solving skills, which facilitate the cultivation of client rapport and enhance engagement. She is adept at managing multiple projects simultaneously, contributing to streamlined operational efficiency within her teams and organizations.