Steven Willard
About Steven Willard
Steven Willard is a Retail Sales Manager at Victra - Verizon Authorized Retailer, where he has worked since 2021. He has extensive experience in retail management and customer service, with a background that includes roles at Prime Communications, Asurion, and Houzz.
Work at Victra
Steven Willard has served as the Retail Sales Manager at Victra, a Verizon Authorized Retailer, since 2021. In this role, he oversees retail operations, focusing on sales performance and customer service. His responsibilities include managing staff, training new employees, and implementing sales strategies to enhance the customer experience. His tenure at Victra has contributed to the store's operational success and customer satisfaction.
Previous Employment Experience
Before joining Victra, Steven Willard held various positions in the retail and customer service sectors. He worked at Prime Communications as an Assistant Store Manager from 2018 to 2019 and later returned as a Retail Sales Manager from 2019 to 2020. His experience also includes a role as a Marketplace Customer Service Coordinator at Houzz from 2017 to 2018 and as a Customer Service Advocate at Verizon Wireless from 2014 to 2015. Additionally, he worked at Asurion and Sun Products Corporation in operational roles.
Education and Expertise
Steven Willard studied Graphic Design at Columbia State Community College from 2012 to 2013. He is currently pursuing a Bachelor's degree in Marketing Management at Western Governors University, a program he has been engaged in since 2017. His educational background supports his expertise in retail management and customer service, particularly within the wireless industry.
Skills and Specializations
Steven possesses skills in warehouse operations, which enhance logistical efficiency in retail environments. He has a strong background in leadership and team development, particularly within the wireless sector. His expertise extends to managing contact centers, where he has contributed to improved customer service experiences, demonstrating his ability to lead teams effectively.