VIER
VIER provides AI-based software solutions for optimizing customer service, including interaction analytics, omnichannel routing, and emotion analytics, suitable for various industries and company sizes.
Services
VIER provides a wide range of services aimed at optimizing customer service and communication processes. Their offerings include call and text analysis, speech analysis, emotion analytics, semantic analysis, and industry-specific solutions. The company also offers training services and consulting to help clients choose and implement the right software. Additionally, VIER's solutions are designed to streamline business processes in various departments and are suited for companies of any size.
Products
VIER's product lineup includes several key technologies for customer interaction and communication. Their notable products are VIER Interaction Analytics, VIER engage (omnichannel contact center software for inbound and outbound customer contact), VIER enrich (conferencing system), VIER Copilot (AI-based assistant), VIER AI Gateway, and VIER Smart Dialog (ChatGPT voicebot). They also offer VIER Voice of the Customer, VIER Semantic Intelligence, VIER Cognitive Voice Gateway, VIER Conversational AI, VIER Evaluation and VIER Text Impact. Each product focuses on specific aspects of customer service and internal communication efficiencies.
Industry-Specific Solutions
VIER offers tailored solutions for various industries, ensuring their technologies meet the unique requirements of each sector. They provide industry-specific offerings for insurance, energy, e-commerce, finance, tourism, logistics, and telecommunications. These solutions are designed to enhance business processes and customer interactions within these fields, leveraging VIER's AI-based software and data analytics capabilities.
Customer Service Optimization
VIER focuses on optimizing customer service using AI-based software solutions. They offer tools to analyze every interaction, both written and spoken, to better understand and enhance customer experiences. Their solutions like VIER Copilot, VIER Cognitive Voice Gateway, and VIER Conversational AI are designed to improve employee competence, automate customer dialogues, and handle customer issues autonomously. These innovations streamline customer service processes, making them more efficient and effective.
Training and Consulting Services
VIER provides comprehensive training and consulting services for client success. These services include helping customers choose the right software solutions and offering training to optimize the use of VIER's products. Specifically, their VIER Evaluation platform is designed to improve employee communication and development, making employee communication behavior visible and measurable. Their consulting services ensure clients can effectively implement and benefit from VIER's diverse range of products.