Juwanna Williams
About Juwanna Williams
Juwanna Williams is a Sales Manager with extensive experience in the hospitality industry, currently working at Oak View Group in Greater Cleveland. Previously, she served as Director of Sales at Buffalo Lodging Associates, LLC, where she developed sales promotions and collaborated with sales teams to enhance guest experiences.
Current Role at Oak View Group
Juwanna Williams serves as a Sales Manager at Oak View Group, a position she has held since 2022. In this role, she focuses on the Greater Cleveland area, leveraging her extensive experience in the hospitality industry to drive sales and enhance customer relationships. Williams is responsible for developing sales strategies and managing client interactions to secure business opportunities.
Previous Experience at Buffalo Lodging Associates, LLC
Prior to her current role, Juwanna Williams worked at Buffalo Lodging Associates, LLC as the Director of Sales from 2016 to 2022. During her six years in this position, she was instrumental in planning sales promotions and setting sales goals in collaboration with Senior Sales Managers and Sales Coordinators. Her experience at Homewood Suites by Hilton contributed to her understanding of the hospitality market.
Expertise in Hotel Services
Juwanna Williams possesses comprehensive knowledge of hotel services, which includes dining options, swimming pools, and exercise rooms. This expertise enables her to enhance the guest experience while also driving sales. Her understanding of these services is crucial for effectively communicating their value to potential clients and guests.
Client Relationship Management
In her role, Juwanna Williams works closely with large groups, including churches, traveling executives, and family reunions. She focuses on securing repeat business for the hotel by fostering strong relationships with these clients. Her ability to understand and meet the needs of diverse groups contributes to her success in sales.
Event Management Responsibilities
Juwanna Williams is responsible for managing all trade shows, conventions, meetings, associations, and social events at the IX Center. This aspect of her role involves coordinating logistics and ensuring that events run smoothly, which is essential for maintaining client satisfaction and promoting the venue.