Melissa Hady
About Melissa Hady
Melissa Hady serves as the Director of Premium Service & Retention at Acrisure Arena, part of Oak View Group, where she leverages her extensive experience in client management within the sports industry. Her career includes roles at notable organizations such as the Florida Panthers and REDCON1, showcasing her expertise in managing premium clientele and enhancing customer experience.
Current Role at Acrisure Arena
Melissa Hady serves as the Director of Premium Service & Retention at Acrisure Arena, part of the Oak View Group. She has held this position since 2022 and is based in Palm Desert, California. In her role, she focuses on enhancing client experiences and retention strategies for premium services, leveraging her extensive background in client management within the sports industry.
Previous Experience in Sports Management
Prior to her current role, Melissa Hady worked in various capacities within the sports sector. She was the Director of Customer Experience at REDCON1 for nine months in 2021. Additionally, she served as the Special Event Manager for the Florida Panthers from 2021 to 2022. Her experience also includes positions at the Florida Panthers as Client Services Manager and Sr. Manager of Membership Services & Retention, showcasing her expertise in managing premium clientele and season ticket members.
Background in Retail Management
Melissa Hady began her career in retail management at Miami Marlins, L.P., where she worked from 2011 to 2013. She also held a position as a Shift Manager at Chick-fil-A from 2007 to 2013. These roles contributed to her foundational skills in customer service and management, which she later applied in her sports management career.
Educational Qualifications in Sports Management
Melissa Hady studied at Florida International University, where she earned a Bachelor of Science (BS) degree in Sports Management. This academic background provided her with a strong knowledge base tailored to the sports sector, supporting her professional development and career trajectory in sports management.
Proven Track Record in Client Management
Melissa Hady has a proven track record of client management in high-profile sports settings. Her extensive experience includes managing premium clientele and season ticket members, demonstrating her ability to enhance customer satisfaction and retention in competitive environments.