Abby Leitch
About Abby Leitch
Abby Leitch is the Reservations Team Leader at Viking River Cruises in Wimbledon, with a background in systems engineering and extensive experience in team management and sales.
Viking River Cruises
Abby Leitch has been a dedicated team member at Viking River Cruises for over a decade. She has held the title of Reservations Team Leader since February 2013. In this role, Abby oversees the reservations team, ensuring efficient and effective customer service operations. Her extensive tenure at the company underscores her commitment and expertise in the travel and customer service industry.
Previous Roles at Call Britannia Ltd.
Before joining Viking River Cruises, Abby Leitch was employed at Call Britannia Ltd. from 2010 to 2013. She served as a Call Centre Manager, where she managed a team and handled daily call center operations. Her leadership helped in streamlining processes and improving team productivity. This role added significant management experience to her career portfolio.
Experience at Crawford & Company
Abby Leitch's professional journey includes a noteworthy tenure at Crawford & Company from 2006 to 2010. During her four years as Team Manager, she was responsible for overseeing team performance and client interactions. Her work involved ensuring that her team met performance metrics and delivered quality service to clients. This role honed her management and operational skills.
Career at Barclays Bank
At the early stage of her career, Abby Leitch worked at Barclays Bank from 2004 to 2006. Her role in Insurance Sales involved contributing to the sales team by handling customer queries and facilitating insurance products. This position provided her with valuable experience in the financial sector and sales environment.
Education and Qualifications
Abby Leitch has a strong educational background, with a Bachelor of Science (BS) degree in Systems Engineering from the University of Southampton, completed between 1997 and 2000. She also holds a Bachelor of Technology (BTech) in Communication and Media Studies from East Surrey College, earned from 1992 to 1996. This blend of technical and communications education has equipped her with a diverse skill set for her professional roles.