Ariana Fortes
About Ariana Fortes
Ariana Fortes is the Guest Services Manager at Viking Cruises in Vila Nova de Gaia, with over four years of experience in the cruise industry and a background in tourism and guest relations.
Company
Ariana Fortes is currently working at Viking Cruises as a Guest Services Manager. She began her career with Viking Cruises as a Guest Services Agent from 2017 to 2018 in Porto e Região, Portugal. She then transitioned to her current role in Vila Nova de Gaia, focusing on enhancing the guest experience.
Title
Ariana Fortes holds the position of Guest Services Manager at Viking Cruises. Since January 2018, she has been responsible for managing guest services, ensuring a high standard of customer care, and improving the overall guest experience on board.
Education and Expertise
Ariana Fortes has a well-rounded educational background in tourism and hospitality. She completed a Bachelor's degree in Management of Tourism Enterprises from Escola Superior de Hotelaria e Turismo do Estoril between 2012 and 2015. Additionally, she has pursued multiple specialized courses, including Reservation and Ticketing from Travelport in 2013, Marketing - Brand Management from Escola de Hotelaria e Turismo de Coimbra in 2020, and Maritime Studies from APORMAR – Agência Marítima Portuguesa in 2020.
Background
Ariana Fortes has extensive experience in the hospitality and tourism industry. Before her current role, she worked at Lisbon Inside Connect as a Recepcionista and DouroAzul as a Receptionist. Her career in guest services began at Viking Cruises as a Guest Services Agent in Porto e Região, Portugal. Over the years, she discovered a passion for guest services, leading her to excel in her current managerial role.
Achievements
Ariana Fortes has over four years of experience in the cruise industry, during which she has shown a clear vision for her career path. Her academic background and hands-on experience have driven her ability to impact guests' experiences positively. Transitioning from a Guest Services Agent to a Guest Services Manager at Viking Cruises, she has consistently demonstrated her commitment to excellence in customer service.