Chris Harris
About Chris Harris
Chris Harris is a Senior Air Ticketing Executive at Viking Cruises in London with extensive experience in customer service and team leadership.
Current Role at Viking Cruises
Chris Harris currently serves as the Senior Air Ticketing Executive at Viking Cruises in London, England. In this role, he plays a key part in managing air travel arrangements for guests, ensuring smooth communication with travel agents and guests via email and telephone. His responsibilities include monitoring and executing schedule changes promptly, as well as supporting the training and development of team members within the Air Department. Chris has been with Viking Cruises for over a decade, starting in March 2011.
Previous Experience at Sky
From 2009 to 2011, Chris Harris worked as a Customer Experience Specialist at Sky in London, United Kingdom. During his tenure, he focused on enhancing customer relationship management by leveraging his extensive background in providing excellent service across diverse industries. This experience helped him develop skills in maintaining high standards of customer satisfaction and loyalty.
Contact Center Team Leader at Essential Travel
Before his tenure at Sky, Chris Harris worked as a Contact Center Team Leader at Essential Travel from 2007 to 2009. Based in London, United Kingdom, Chris led a team to deliver exceptional customer service. His role involved overseeing daily operations of the contact center, managing staff, and ensuring that queries and problems were resolved efficiently.
Passenger Service Agent Roles
Chris Harris has significant experience as a Passenger Service Agent, having worked in this capacity at both British Airways and Brittany Ferries. In 2007, he spent five months with British Airways in London, gaining valuable experience in assisting airline passengers. Prior to this, he worked at Brittany Ferries in Plymouth, England from 2004 to 2007, helping manage passenger services for three years.
Education and Technical Proficiency
Chris Harris studied at Saltash College from 1996 to 1998, achieving a GNVQ Advanced in Leisure & Tourism. This educational background laid the foundation for his career in the travel and tourism industry. He is technically proficient in various software tools, including Sabre Global Distribution System for booking and checking flight tickets. Additionally, he is skilled in using MS Word, Excel, PowerPoint, and Outlook, which supports his capability in creating and maintaining executive-level reports.