Cooper Howard
About Cooper Howard
Cooper Howard is the Web Chat Manager at Viking Cruises in Woodland Hills, CA, with a background in project management and client operations.
Current Role at Viking Cruises
Cooper Howard is currently the Web Chat Manager at Viking Cruises, located in Woodland Hills, CA. In this role, he manages a team of over 50 members, focusing on performance improvement and skill development. He leads project management for various software enhancements and operational training initiatives, collaborating with departments like Analytics, Marketing, Sales, and Web Development to optimize customer support. He also acts as a Subject Matter Expert, advising on the best practices for using partner technologies.
Previous Position at LISI
From 2017 to 2018, Cooper Howard worked as a Project Manager at LISI in Woodland Hills, CA. During his 11-month tenure, he was responsible for overseeing various projects and ensuring their successful completion. This role likely contributed to his growing expertise in managing projects and teams effectively.
Experience at Nuance Communications
Cooper Howard spent four years from 2013 to 2017 at Nuance Communications in Agoura Hills, CA, serving as Operations Vendor Manager and Client Success Manager. His responsibilities included managing vendor operations and ensuring client satisfaction. This role involved significant collaboration and coordination with external partners and internal teams, further enhancing his management and operational skills.
Role at TouchCommerce
Cooper Howard's professional journey also includes a tenure at TouchCommerce in Agoura Hills. He initially served as a Customer Service Sales Representative from 2008 to 2010 and then transitioned to a role in Client Operations from 2010 to 2012. These roles helped lay the foundation for his expertise in customer service and client operations, skills he continues to leverage in his current position.
Educational Background
Cooper Howard studied at California State University, Northridge, where he earned a degree dedicated to Digital Design and Marketing. His education spanned from 2012 to 2016. This academic background provided him with the fundamental knowledge and skills that have been pivotal in his career, especially in areas related to digital communication and marketing strategies.