Craig Bennett
About Craig Bennett
Craig Bennett is a Hotel Manager at Viking Cruises, overseeing operations worldwide. He has extensive experience in hospitality management, having worked at various hotels and resorts in the United Kingdom.
Current Role at Viking Cruises
Craig Bennett currently serves as the Hotel Manager at Viking Cruises, where he manages operations across multiple vessels on a worldwide scale. His responsibilities include overseeing a team of 340 employees spread across 14 vessels in the Rhine & Elbe River Cruise Operation. He has been successful in exceeding the 10% monthly target for converting current guests to future bookings, demonstrating effective guest engagement and retention strategies.
Previous Experience at Macdonald Hotels & Resorts
Craig Bennett worked as the Interim General Manager at Macdonald Hotels & Resorts from 2017 to 2018, for a period of 11 months. Based in Birmingham, United Kingdom, Craig was responsible for overseeing hotel operations, implementing organizational policies, and ensuring a high standard of guest service during his tenure.
Past Roles at The Belfry Hotel & Resort
From 2014 to 2017, Craig Bennett held multiple managerial positions at The Belfry Hotel & Resort in Sutton, United Kingdom. He served as the General Manager for Food & Beverage operations and also managed Sams Clubhouse and Bel Air Night Club. During this time, Craig was in charge of enhancing guest dining experiences and ensuring smooth operation of the hotel's recreational facilities.
Operational Experience at Hillbrooke Hotels
Craig Bennett was the Operations Manager at Hillbrooke Hotels from 2012 to 2014, located in South England. In this role, he was responsible for managing daily hotel operations, coordinating with various departments, and ensuring optimum service delivery to guests. His role required meticulous attention to operational details to maintain high standards of quality and service.
Educational Background in Hospitality Management
Craig Bennett studied General Management, achieving a Level 4 Hospitality Management NVQ from 2003 to 2005. This educational background provided him with a strong foundation in hospitality operations, guest service management, and hotel administration. Additionally, he completed his A-Levels at Caerleon from 1996 to 2002, equipping him with essential academic skills.