Darrell Evans
About Darrell Evans
Darrell Evans is a Sales Manager at Viking Cruises, overseeing a team of 18 Travel Consultants and handling quality assurance and control.
Title
Darrell Evans currently holds the position of Sales Manager at Viking Cruises. His responsibilities in this role include overseeing the performance and activities of the sales team, quality assurance, conducting payroll, and organizing weekly team meetings.
Company
Darrell Evans works at Viking Cruises, specifically within the Viking River Cruises division. He manages a sales team alongside addressing quality assurance, handling group inventories, and overseeing booking activities for numerous group agencies.
Education and Expertise
Evans achieved an Associate’s Degree from Glendale College, where he studied from 1990 to 1993. Prior to that, from 1987 to 1990, he studied English at Verdugo Hills and earned a diploma. His academic background, combined with his extensive professional experience, has equipped him with the skills necessary for effective sales management and team leadership.
Responsibilities and Team Management
As Sales Manager at Viking Cruises, Darrell Evans leads a team of 18 Travel Consultants. His responsibilities include hiring new Travel Consultants and Group Coordinators, monitoring the call queue (maintaining a 3% abandonment rate), conducting bi-weekly payroll, scheduling weekly meetings, ensuring quality assurance, and managing team performance evaluations and training.
Previous Experience and Roles
Before becoming Sales Manager, Evans managed a team of 8 employees as Group Management Supervisor. His duties included monitoring booking activity for over 400 group agencies annually and handling group inventory for 18 vessels. Additionally, as an Accounting Representative, he processed accounts receivables, managed credit card transactions, approved refunds for overpayments, reviewed daily booking reports, and was responsible for weekly bank deposits.