Elaine Zapata
About Elaine Zapata
Elaine Zapata is a Workforce Analyst/Scheduler II at Viking Cruises, specializing in forecasting models and resource management.
Current Role at Viking Cruises
Elaine Zapata holds the position of Workforce Analyst/Scheduler II at Viking Cruises. In this role, she develops forecasting models to predict voice contact volume and key call statistics. She utilizes CMS AVAYA phone software for workforce management purposes. Her responsibilities also include collaborating with team managers and service delivery managers to improve resource utilization and analyzing workload, vacation, and absence records for historical trend analysis.
Previous Positions at Spectrum
Before joining Viking Cruises, Elaine Zapata worked at Spectrum. She served as an RSC IV for a period of 5 months from 2019 to 2020. Prior to that, she held the role of Workforce Administrator at Spectrum, formerly Time-Warner Cable, in Van Nuys, California, from 2017 to 2020, where she was involved in workforce management and administration.
Experience at Hypercel Corporation
Elaine Zapata worked as an Executive Assistant at Hypercel Corporation for a duration of 6 months in 2017. Her role was based in Valencia, California, and involved providing executive-level support.
Long-Term Role at Time Warner Cable Operations
Elaine Zapata spent a significant portion of her career at Time Warner Cable Operations, holding the position of Enterprise Resource Management Supervisor from 1998 to 2017. During her 19-year tenure, she managed resource planning and workforce optimization efforts for the company.
Educational Background
Elaine Zapata completed her studies at James Monroe High. Her educational background laid the foundation for her extensive career in workforce management and resource planning.