Erik Estrada
About Erik Estrada
Erik Estrada is the Customer Support Manager at Viking Cruises in Woodland Hills, California, with a background in social media management and podcast hosting.
Customer Support Manager at Viking Cruises
Erik Estrada is the Customer Support Manager at Viking Cruises, based in Woodland Hills, California. In this role, he is responsible for managing the distribution of incoming leads by high priority to agents on the CRM platform. Additionally, he assists agents with submitting PTO and sick time using the WorkForce platform, and reports end-of-day sales numbers to upper management. Erik also contributes to the development and implementation of CRM training for the staff, ensuring that team members are well-versed in the necessary tools and procedures.
Previous Experience as Social Media Manager
Before joining Viking Cruises, Erik Estrada worked as a Social Media Manager at HUE For Every Man from 2016 to 2018 in Woodland Hills, California. During his two-year tenure, Erik was primarily responsible for managing the company's social media presence. This experience provided him with a deep understanding of digital marketing strategies and social media engagement techniques.
Podcast Host at Ball Hogg Radio
In 2016, Erik Estrada hosted a podcast at Ball Hogg Radio in Studio City, California. This role, which lasted for six months, allowed him to engage with a broad audience and share various topics with listeners. The podcast hosted by Erik is available on Podchaser, offering insights and commentary across a range of subjects.
Courier Experience at FedEx
From 2010 to 2015, Erik Estrada worked as a Courier for FedEx in Culver City, California. Over five years, Erik gained extensive experience in logistics, time management, and customer service while ensuring the timely delivery of packages. This role helped him develop strong organizational and operational skills.
Education in Operations Management
Erik Estrada studied at Glendale Community College, where he achieved a degree in Operations Management and Supervision. His education, completed between 2016 and 2018, has equipped him with the foundational knowledge necessary for effectively managing and supervising operations within various business settings. This academic background complements his practical experience in customer support and logistics.