Gaurav Mathur
About Gaurav Mathur
Gaurav Mathur is the Vice President of Digital and Customer Experience at Viking, with extensive experience in digital strategy and product management across various industries.
Current Role at Viking
Gaurav Mathur currently holds the position of Vice President - Digital and Customer Experience at Viking, based in the Los Angeles Metropolitan Area. In this role, he leads a cross-functional team of over 50 digital strategists, product and MarTech subject matter experts, and business leaders. His responsibilities include overseeing initiatives in loyalty, marketing and product analytics, customer engagement, and e-commerce.
Previous Experience at Adobe
Before joining Viking, Gaurav Mathur served as the Global Director - Digital Experience and MarTech at Adobe from 2019 to 2023. He worked in the Atlanta Metropolitan Area, where he focused on enhancing digital experiences for global clients. His expertise in customer journey management, personalization, and marketing technology played a significant role in advancing Adobe's digital strategy.
Career Progression at Publicis Sapient and Sears
Gaurav Mathur has also worked as an Associate Director - Product Management and Digital Strategy at Publicis Sapient from 2016 to 2019 in Chicago, Illinois. Prior to that, he held leadership roles at Sears, including Director of Product Management and Product Manager from 2013 to 2016 in the Greater Chicago Area. During his time at Sears, he gained extensive experience in CRM, business case development, and customer engagement.
Early Career and Consultancy Roles
Gaurav Mathur began his career at Cognizant as a Business Intelligence Analyst from 2007 to 2009 and later as a Consultant at Cognizant Business Consulting from 2011 to 2013 in the United States. He also held brief roles at Sify Technologies, Abhishek Industries Limited, and Reliance Industries Limited, where he gathered early experience in product management and business intelligence.
Educational Background
Gaurav Mathur studied at The Wharton School, where he completed the Strategic Management Program from 2019 to 2020. He also holds a Master of Business Administration (MBA) in Marketing from T.A. Pai Management Institute, Manipal, and a Bachelor of Technology (BTech) from Dr B R Ambedkar National Institute of Technology, Jalandhar. His educational background has equipped him with a strong foundation in strategic management, marketing, and technology.