Gina Kaufman
About Gina Kaufman
Gina Kaufman is a Customer Service Representative at Viking Cruises in Woodland Hills, CA, with over 20 years of experience in customer service and insurance industries.
Title
Gina Kaufman holds the title of Customer Service Representative and is currently serving in this role at Viking Cruises in Woodland Hills, CA.
Current Role at Viking Cruises
Gina Kaufman is currently working as a Customer Service Representative at Viking Cruises. Based in Woodland Hills, CA, she is responsible for addressing customer inquiries, managing bookings, and ensuring customer satisfaction. Her extensive experience in customer service and her ability to handle various client-related issues make her a valuable asset to the team at Viking Cruises.
Previous Role at Allstate Ellison Insurance Services
Before joining Viking Cruises, Gina Kaufman worked at Allstate Ellison Insurance Services as a Licensed Insurance Agent from 2013 to 2021. During her 8-year tenure in Valencia, CA, she was responsible for selling insurance policies, advising clients on coverage options, and ensuring compliance with insurance regulations. Her expertise in insurance and commitment to client service were key components of her role.
Experience at Explorer Insurance
Gina Kaufman served as a Senior Customer Service Representative at Explorer Insurance from 2009 to 2013. Over four years, she managed customer inquiries, resolved issues, and contributed to the overall quality of customer service. Her role required strong communication skills and comprehensive knowledge of insurance products.
Roles at 21st Century Insurance
Gina Kaufman’s tenure at 21st Century Insurance, spanning from 1998 to 2009, included multiple key roles. She worked as Customer Care, Team Lead, and Senior Customer Care Specialist. In these capacities, she was responsible for team leadership, customer support, and specialized customer care services. Her diverse experience and long-term commitment significantly contributed to the company’s customer service operations.
Early Career at Robinsons-May
Gina Kaufman began her career at Robinsons-May, where she held positions as a 30 Day Collector and High Balance Collector from 1990 to 1998. In these roles, she managed customer accounts, handled high balance collections, and addressed overdue payments. This early experience in collections provided a strong foundation for her subsequent roles in customer service and insurance.
Over 20 Years of Experience in Customer Service and Insurance
Gina Kaufman has amassed over 20 years of experience in the customer service and insurance industries. Her career trajectory includes significant roles at companies such as 21st Century Insurance, Explorer Insurance, and Allstate Ellison Insurance Services. She has demonstrated expertise in customer care, team leadership, insurance sales, and collections, making her a seasoned professional in her field.