Henrique Coelho
About Henrique Coelho
Henrique Coelho is the Program Director at Viking Cruises, responsible for organizing entertainment and coordinating tour services on-board.
Company
Henrique Coelho is currently employed at Viking Cruises, where he holds the title of Program Director. Viking Cruises is known for its river and ocean cruises, providing guests with immersive and enriching travel experiences.
Title
Henrique Coelho serves as the Program Director at Viking Cruises. His role involves various leadership responsibilities essential to the guest experience on-board the cruise vessels.
Professional Experience at Viking Cruises
As Program Director at Viking Cruises, Henrique Coelho organizes and presents daily entertainment, port talks, and enrichment programs aboard the vessels. He coordinates Tour Escort teams, official guides, motor coach drivers, and third-party vendors to ensure Viking's product standards are met. Additionally, he acts as a concierge for destinations included in the cruise itinerary and serves as a tour guide when necessary. Coelho also manages service recovery and provides solutions to guests, and he prepares and submits reports related to daily operations and end-of-cruise activities to Viking’s headquarters.
Previous Experience in the Cruise Industry
Henrique Coelho has significant experience in the cruise industry, having worked at Celebrity Cruises, Inc. Previously, he served as Concierge from 2017 to 2018 in Fort Lauderdale, Florida, and as Guest Relations Officer from 2016 to 2017 in the Miami/Fort Lauderdale region. These roles have contributed to his expertise in guest relations and service management.
Background in Hospitality
Before his tenure in the cruise industry, Henrique Coelho accumulated diverse experience in hospitality. He worked as an Experience Assistant at Tivoli Hotels & Resorts in Lisbon, Portugal for 8 months in 2016, and as a Personal Assistant at Vila Vita Parc for 6 months in 2015. From 2013 to 2015, he was employed as a Store Operator at Primark Stores Limited in Portimão, Portugal. Additionally, he completed an internship as a Personal Host at Conrad Hotels & Resorts in 2013 in Quinta do Lago, Almancil.
Education and Expertise
Henrique Coelho holds a Bachelor's degree in Tourism Management from Universidade do Algarve, which he attained after studying for three years from 2010 to 2013. His educational background in tourism management complements his extensive hands-on experience in the hospitality and cruise industries.