Ildi Cmeci
About Ildi Cmeci
Ildi Cmeci is a Guest Service Agent at Viking Cruises in Basel-Stadt, Switzerland, with extensive experience in customer service and guest relations across various companies.
Title
Ildi Cmeci currently holds the position of Guest Service Agent at Viking Cruises. In this capacity, she supports the cruise line's commitment to exceptional passenger experiences.
Company
Ildi Cmeci is employed by Viking Cruises, a renowned operator in the cruise industry based in Basel-Stadt, Basel-Town, Switzerland. Viking Cruises is known for its high service standards and focus on guest satisfaction.
Education and Expertise
Ildi Cmeci earned a Masters in Banking and Financial Support Services from City University of Seattle between 2008 and 2010. Additionally, she holds a Bachelor of Commerce (B.Com.) in Banking, Corporate, Finance, and Securities Law from Universitatea Creștină „Dimitrie Cantemir” din București, earned from 2000 to 2005.
Previous Employment
Before her current role, Ildi Cmeci accumulated extensive experience in guest services and customer support. Her career includes positions at E.ON as a Customer Service Agent, Celebrity Cruises, Inc. as a Concierge and Guest Relation Officer, and Volksbank Romania as Head of Regional Customer and Payments Officers, and Customer Service Officer. She also served as an Executive Manager at Indra Atlantic and as an Associate Sales Manager at SISTEC.
Industry Experience
Ildi Cmeci has extensive experience in managing guest infotainment systems and ensuring smooth operations on board. Her duties include preparing guest lists, party invitations, menus, and special notes from ship management. She assists in guest medical disembarkation and coordinates shore excursions. Ildi also handles sales transactions, administers guest accounts using the MXP program, and provides comprehensive concierge services.