James Richardson
About James Richardson
James Richardson is a Guest Services Executive at Viking Cruises, specializing in customer satisfaction and complaint resolution. He previously worked at PPHE Hotel Group and Host Staffing, and holds a B.A. in Tourism Management from Bournemouth University.
Current Title at Viking Cruises
James Richardson currently holds the position of Guest Services Executive at Viking Cruises. Since joining the company in October 2019, he has been integral to the guest services operation, working closely with departments such as Sales, the Air Department, and Accounts to achieve high levels of customer satisfaction. His role involves investigation and resolution of customer inquiries and complaints, ensuring timely and empathetic service.
Previous Employment Experience
Before his current role, James Richardson accumulated diverse experience within the hospitality industry. He worked as an F&B Assistant at PPHE Hotel Group from 2017 to 2018, and held multiple positions including Host, Waiter, Front of House, and Bar at Host Staffing from 2016 to 2019. His tenure in these roles in London, Greater London, United Kingdom, honed his customer service skills and built a strong foundation in hospitality management.
Education and Expertise
James Richardson pursued his higher education at Bournemouth University, where he studied Tourism Management. He earned a Bachelor of Arts (B.A.) degree over a period of four years, from 2015 to 2019. The academic background in tourism management has provided him with a comprehensive understanding of the field, equipping him with the necessary expertise to excel in his current role.