Jeff Mac Donald
About Jeff Mac Donald
Jeff Mac Donald is the Guest Services Manager at Viking Cruises, with extensive experience in the hospitality and cruise industries.
Guest Services Manager at Viking Cruises
Jeff Mac Donald currently serves as the Guest Services Manager at Viking Cruises. In this role, he collaborates closely with the Shore Excursions Team to ensure seamless operations involving the Explorers’ Team. Additionally, he is responsible for managing the Feedback Log, ensuring that each Department Head follows up on pending cases. Jeff also acts as a liaison between the shore side office, port agents, and ground operators to ensure smooth communication and operations.
Previous Positions in the Cruise Industry
Before his current role, Jeff Mac Donald accumulated extensive experience in the cruise industry. He served as Manager on Duty at Marriott Hotels from 2017 to 2018 in Halifax, Canada. Prior to that, he was a Concierge at Oceania Cruises from 2014 to 2016. He also held the position of Guest Services Manager at Windstar Cruises in 2014 and Front Desk Supervisor at Princess Cruises from 2013 to 2014. Additionally, Jeff was a Guest Relations Manager at Silversea Cruises from 2010 to 2012. Early in his cruise industry career, he worked as a Senior Receptionist and Receptionist at Regent Seven Seas Cruises from 2004 to 2007.
Experience in the Hospitality Industry
In addition to his extensive cruise industry background, Jeff Mac Donald has significant experience in the hospitality sector. He worked at Sell Off Vacations as a Travel Agent Sales from 2009 to 2010 in Bedford, Nova Scotia. He also served as Sales & Catering Manager and Assistant Front Office Manager at Holiday Inn Express Hotel & Suites from 2008 to 2009 in Enfield, Nova Scotia. From 2006 to 2007, he was the Front Office Manager at Glenghorm Beach Resort. His career began at Inverary Resort, where he held various positions including Assistant Front Office Manager, Manager on Duty, Guest Service Agent, Server, and Bus Person from 1998 to 2005.
Education and Professional Training
Jeff Mac Donald holds a Hotel & Restaurant Management Diploma from Nova Scotia Community College, where he studied from 1998 to 2000. His education provided the foundational skills and knowledge required for his extensive career in both the hospitality and cruise industries.
Key Role in the Launch of Viking Jupiter
Jeff Mac Donald played a key role in the successful launch of the Viking Jupiter, a new addition to the Viking Cruises fleet. His involvement in this significant project highlights his expertise and contribution to the success of Viking Cruises.