John Clabaugh
About John Clabaugh
John Clabaugh is the Click to Chat Supervisor at Viking Cruises in Los Angeles, CA, with over ten years of experience in chat management and quality.
Current Role at Viking Cruises
John Clabaugh currently works as the Click to Chat Supervisor at Viking Cruises in Los Angeles, CA, United States. He started his role in February 2019 and is responsible for overseeing sales performance, quality, and operational efficiencies. With over ten years of experience in chat management, John brings crucial insights and leadership in optimizing chat operations to enhance customer service and support.
Previous Experience at Nuance Communications
John Clabaugh worked at Nuance Communications as an Agent Insights Specialist / Quality Assurance from 2017 to 2019 for two years in Agoura Hills, CA. In this role, he focused on quality assurance and provided critical insights into agent performance to improve customer interactions and service excellence.
Career at TouchCommerce
John Clabaugh had an extensive career at TouchCommerce, where he held various positions. He started as a Sales / Customer Service Chat Specialist from 2009 to 2010, then advanced to Senior Chat Specialist II from 2010 to 2012. Later, he served as an Operations Supervisor from 2012 to 2016, overseeing operational efficiencies and team performance in Agoura Hills, CA.
Sales Background at Best Buy
Before joining the chat management industry, John Clabaugh worked at Best Buy as a Sales Specialist from 2006 to 2009. During his three-year tenure in Simi Valley, CA, he gained valuable experience in sales, customer service, and retail operations, contributing to his broad understanding of customer interactions and sales strategies.
Education and Qualifications
John Clabaugh studied at Simi Valley Adult School, where he achieved his High School Diploma from 2004 to 2008. His education laid the foundation for his professional career in customer service, sales, and operations management. His qualifications and long-standing experience make him a proficient supervisor in the chat management industry.