Nicolette Bernal
About Nicolette Bernal
Nicolette Bernal is an Inside Sales Manager at Viking Cruises in Woodland Hills, CA, with over 12 years of experience in trade, travel, and sales.
Current Role at Viking Cruises
Nicolette Bernal is currently the Inside Sales Manager at Viking Cruises, based in Woodland Hills, California. In this role, she provides support to Directors of Business Development and travel agent partners throughout North America. She manages Cruise Night participation, tracks ROI, conducts presentations, monitors shared department email inboxes, resolves conflicts, and processes co-op invoices for payment using accounting software tools. She also travels as needed to attend special events and offer assistance for their success.
Previous Roles at Viking Cruises
Before her current position, Nicolette Bernal served in various roles at Viking Cruises. From 2019 to 2021, she was the Lead Customer Service Specialist, and prior to that, from 2017 to 2019, she worked as a Reservations Specialist. Both positions were located in Woodland, California. During her tenure, she was known for exceeding targets and contributing significantly to gross revenue.
Previous Employment History
Nicolette Bernal has a diverse background in sales and customer service. From 2015 to 2017, she was an Account Manager at Time Warner Cable in Rancho Cucamonga, California. Before that, she spent two years as a Commercial Sales Representative at AutoZone in Whittier, California, from 2014 to 2016. In these roles, she honed her skills in account management and sales, contributing to her extensive 12-year professional experience in trade, travel, and sales.
Educational Background
Nicolette Bernal studied at Peirce College, focusing on International and Intercultural Communication. Her education has equipped her with the skills necessary to excel in diverse environments, particularly in roles requiring efficient communication and motivation.
Professional Expertise and Skills
With over 12 years of professional experience in trade, travel, and sales, Nicolette Bernal has demonstrated her capacity to exceed established targets and performance expectations. She is passionate about developing high-performing teams and leaders through efficient communication and motivation. Her expertise covers various aspects of sales and customer service, including problem-solving, conflict resolution, and financial management.