Patrick Kaag
About Patrick Kaag
Patrick Kaag is a Web Chat Specialist at Viking Cruises in Woodland Hills, CA, with extensive experience in customer satisfaction, quality assurance, and team building.
Company
Patrick Kaag currently works at Viking Cruises as a Web Chat Specialist based in Woodland Hills, CA. Viking Cruises is known for its deluxe river and ocean cruises, offering a range of travel experiences across the globe.
Title
Patrick Kaag holds the role of Web Chat Specialist at Viking Cruises. In this capacity, he leverages his expertise in customer satisfaction and retention strategies to enhance the customer service experience through online chat interactions.
Previous Employment at Bank of America
Before joining Viking Cruises, Patrick Kaag worked at Bank of America as a Senior Operations Analyst for six years, from 2010 to 2016, in Simi Valley, CA. During his tenure, he was involved in quality assurance, process improvement, performance management, and team building.
Previous Employment at 21st Century Insurance
Patrick Kaag served as a Master Coach and Support Analyst at 21st Century Insurance from 2003 to 2009. In this role, he played a significant part in coaching and training teams to meet and exceed performance objectives, implementing strategic planning, and managing customer experiences.
Education and Certifications
Patrick Kaag pursued his higher education at Watterson College, earning a Commercial Arts Diploma from 1990 to 1992. Later, he studied at Giligia College, where he focused on Systems Administration and Administrative Assistance, obtaining his certification in 2017 after 11 months of study. His educational background supports his technical and operational expertise.