Sam Cortez
About Sam Cortez
Sam Cortez is a Community Specialist at Viking Cruises and an Assistant Guest Services Manager at Four Seasons Hotels and Resorts in Santa Barbara, California.
Company - Viking Cruises
Sam Cortez is currently working as a Community Specialist at Viking Cruises in Santa Barbara, California. In this capacity, Sam is likely involved in engaging with guests and managing community relations to enhance guest experiences. Viking Cruises is renowned for offering exceptional river and ocean cruises, and Sam's role would be vital in maintaining the company's high standards of guest satisfaction.
Company - Four Seasons Hotels and Resorts
Sam Cortez holds the position of Assistant Guest Services Manager at Four Seasons Hotels and Resorts in Santa Barbara, California. This role involves assisting in the management of guest services departments, ensuring that all guest needs are met with efficiency and a high level of service. In addition, Sam has previously served as Guest Services Supervisor at the same establishment from 2018 to 2020, where responsibilities included managing guest interactions and supervising staff.
Past Experience - Hotel Industry
Sam Cortez's extensive experience in the hotel industry includes serving as a Reservations Sales Agent at Ojai Valley Inn from 2017 to 2018. Prior to this, Sam was a Server at Ojai Valley Inn for four months in 2015. These roles involved direct guest interaction, managing reservations, and ensuring a high standard of service. Additionally, Sam worked as a Server at Lucille's Smokehouse Bar-B-Que from 2015 to 2017, enhancing skills in hospitality and customer service.
Past Experience - Retail and Supermarket
Before joining the hospitality industry, Sam Cortez worked as a Supervisor at Vallarta Supermarkets from 2014 to 2015. In this role, Sam oversaw employee activities, administered wages, and managed logistical operations like porterage and group gratuity distribution. This position helped build foundational skills in leadership and operational management.
Education and Expertise
Sam Cortez earned a Master of Arts (MA) in Communication and Media Studies from California State University, Northridge, completing the degree from 2020 to 2022. Sam also holds a Bachelor of Arts (BA) in the same field from the same university, achieved from 2012 to 2016. This educational background provides a strong foundation in communication, critical for roles that require managing guest interactions and community relations effectively.