Serge Van Laer
About Serge Van Laer
Serge Van Laer is the Multilingual Program Director at Viking Cruises in Western Europe, with over 20 years of experience in the travel and hospitality industry.
Current Role at Viking Cruises
Serge Van Laer currently holds the position of Multilingual Program Director at Viking Cruises in Western Europe. In this role, he leverages his extensive experience and language skills to oversee multilingual programs, ensuring high standards of customer satisfaction and service quality.
Previous Experience at Grand Circle Corporation
From 2014 to 2019, Serge Van Laer worked as a Senior Program Director at Grand Circle Corporation in Western Europe. During his five-year tenure, he focused on program management, contributing significantly to the company's growth and customer engagement strategies.
Experience in the Wine Industry
In 2013, Serge Van Laer served as a Sommelier and Exportación vinos de Mallorca at Vino Y Arte / Vinoteca Passeig de Mar in Colonia de San Pere, Mallorca. His role involved wine curation and export, allowing him to apply his hospitality expertise within the specialized field of wine.
Early Career Roles
Serge Van Laer's early career includes significant roles such as Tour Coordinator and Sales & Marketing at Tenerife Dolphin from 2000 to 2012. He also served as Entertainment Director at Blau Hotels and Resorts from 1997 to 1999, and held various management positions at Hilton Worldwide in Brussels during the mid-90s. These roles helped him build a solid foundation in customer service, sales, and hospitality.
Education and Certifications
Serge Van Laer studied Administración/Gestión hotelera at Ecole Hôtelière de Lausanne, earning an EMBA in Hotel Management from 1987 to 1989. This premier education has underpinned his extensive career in the travel and hospitality industry, providing him with the knowledge and skills necessary for high-level management and leadership roles.