Shirley Liu
About Shirley Liu
Shirley Liu is a Hotel Manager at Viking Cruises in Basel, Switzerland, with extensive experience in hotel operations and management roles in Singapore.
Title
Shirley Liu currently holds the position of Hotel Manager at Viking Cruises. She is based in the Basel Area, Switzerland.
Professional Experience at Viking Cruises
Shirley Liu serves as the Hotel Manager at Viking Cruises. Her role involves overseeing hotel operations, ensuring guest satisfaction, and maintaining service standards aboard one of Viking's cruise ships. Her experience in hospitality management contributes to her ability to deliver high-quality service in a luxury environment.
Previous Roles in Hospitality Management
Shirley Liu has an extensive background in hospitality management with numerous roles across different companies. She worked at The Omni Group - Omni Facilities Management as an HR Executive from 2015 to 2018 in Singapore. Prior to that, she served as Operations Manager at Arena Country Club (Crescendas Group) for eight months from 2012 to 2013. She was also Operations Manager at Aqueen Hotel (Crescendas Group) from 2008 to 2013. Before becoming Operations Manager, she worked as Front Office Manager at Aqueen Hotels from 2008 to 2012. Her career commenced at Star Cruises, where she was the Front Office Manager from 1998 to 2008.
Education in Global Hospitality Industry
Shirley Liu studied at Rainforest Business College, where she achieved a Diploma in Global Hospitality Industry. Her education, from 2009 to 2011, provided her with a solid foundation in hospitality management, equipping her with the skills necessary to excel in the industry.
Key Contributions and Achievements
Shirley Liu played an integral role in the pre-opening operations of a new hotel chain at Crescendas Group. She was responsible for the selection of EPITOME & HMS systems and hotel guest room locks. Her contributions to the branding and positioning strategy of Aqueen Hotels led to expansion from one to two properties within six months. While managing Arena Country Club and Arena Suites, a 32-room hotel, she was promoted to Operations Manager in 2013. Additionally, Shirley has expertise in preparing front office policies, procedures, and recruitment plans.