Soraia Curva
About Soraia Curva
Soraia Curva is a Guest Relations Agent at Viking in Switzerland with experience in customer service and the cruise line industry.
Current Role at Viking
Soraia Curva currently holds the position of Guest Relations Agent at Viking. Based in Switzerland, Soraia is part of the cruise line industry, focusing on guest relations. This role involves helping to enhance the experience of guests on Viking cruises by addressing concerns, providing information, and ensuring a smooth journey for all passengers.
Previous Role at Genpact
Before joining Viking, Soraia Curva worked as a Content Reviewer at Genpact from 2021 to 2022. Her responsibilities included reviewing and managing content to ensure compliance with quality standards and guidelines. This role required attention to detail and an understanding of content management processes.
Experience at Webhelp
Soraia Curva was employed at Webhelp as a Senior Customer Care Officer from 2019 to 2021, based in Lisbon, Portugal. She was tasked with handling customer inquiries, providing solutions to various issues, and ensuring customer satisfaction. Her role at Webhelp helped her to develop significant skills in customer service and communication.
International Work Experience
Soraia Curva has accumulated valuable international work experience. She has worked in both Portugal and Switzerland, which has provided her with a broader perspective and understanding of different cultural and operational environments in the customer service and guest relations fields.
Transition from Content Review to Guest Relations
Within a year, Soraia Curva made a noteworthy transition from a Content Reviewer role at Genpact to a Guest Relations Agent position at Viking. This shift demonstrates her adaptability and ability to apply her customer service skills across different roles within the industry. Her background in content review and customer care has equipped her to handle the diverse challenges presented in guest relations.