Vanessa Cassidy, Ctc
About Vanessa Cassidy, Ctc
Vanessa Cassidy is a Travel Sales Consultant at Viking Cruises with over 20 years of experience in the travel and hospitality industry.
Current Role at Viking Cruises
Vanessa Cassidy currently serves as a Travel Sales Consultant at Viking Cruises. In this role, she leverages her extensive experience to assist clients with travel planning and booking. Her responsibility includes ensuring customer satisfaction and creating personalized travel itineraries. Cassidy utilizes her background in sales management and customer service to improve client interactions and drive sales growth within the organization.
Previous Experience at AAA Ohio Auto Club
Vanessa Cassidy has a significant tenure at AAA Ohio Auto Club, having worked there from 2003 to 2021. She began her career as a Travel Agent and progressed to Sales Manager, eventually becoming District Sales Manager. During her 18 years at AAA Ohio, she honed her skills in customer service, sales management, and team leadership. Her roles involved managing sales teams, driving sales growth, and ensuring customer satisfaction.
Role at Comfort Inn
From 2000 to 2003, Vanessa Cassidy served as the General Manager at Comfort Inn. In this leadership role, she was responsible for overseeing daily operations, ensuring guest satisfaction, and managing the hotel's financial planning and budgeting. This foundational experience in the hospitality industry helped set the stage for her successful career in travel and customer service.
Educational Background
Vanessa Cassidy studied at The University of Findlay, where she achieved a degree in Communication, General, between 1999 and 2001. Her academic background in communication has been instrumental in her career, enabling her to effectively engage with clients and manage teams. This education provided a solid foundation for her roles in sales, customer service, and management within the travel and hospitality industries.
Expertise in Customer Satisfaction and Sales
With over 20 years of experience in the travel and hospitality industry, Vanessa Cassidy specializes in customer satisfaction and sales growth. She has a proven track record of improving client experiences through personalized service and effective communication. Her expertise also includes managing sales teams, driving revenue, and utilizing tools like Microsoft Word for detailed reporting and documentation. Her strong background in budgeting and financial planning adds another layer of competence to her extensive skill set.