Yun Hao (Daniel) Zheng
About Yun Hao (Daniel) Zheng
Yun Hao (Daniel) Zheng is the VP of Customer Journey at Viking Cruises and an Associate Director at Merkle in Shanghai, China, with extensive experience in business consulting and customer strategy.
Current Position at Viking Cruises
Yun Hao (Daniel) Zheng serves as the VP of Customer Journey at Viking Cruises in Shanghai City, China. He joined Viking Cruises China as the first staff member, holding the Staff ID #001. Since 2017, he has been leading teams focused on customer strategy, performance measurement, advanced analytics, and innovation technology. His commitment centers around building a world-class customer journey utilizing Automated Marketing and Artificial Intelligence.
Role at Merkle
Yun Hao (Daniel) Zheng is currently the Associate Director of PMP at Merkle in Shanghai City, China. He previously worked as the Senior Manager of PMP at Merkle from 2013 to 2016, also in Shanghai City. His roles at Merkle have been centered on project management and performance measurement, contributing significantly to the company's strategies and success in the region.
Previous Experience at Accenture
Yun Hao (Daniel) Zheng worked at Accenture as a Senior Strategy Consultant in PMP from 2011 to 2013, based in Shanghai City, China. During his two-year tenure, he specialized in strategy consulting, focusing on Performance Management Projects (PMP). His role involved extensive business consulting with a particular emphasis on customer strategy, data analytics, and customer experience.
Educational Background
Yun Hao (Daniel) Zheng completed his Bachelor of Science degree in Management Information Systems, General, at Donghua University. He attended the university from 2003 to 2007, acquiring essential knowledge and skills that have underpinned his career in business consulting and customer journey management.
Early Career at IBM Global Business Services
Yun Hao (Daniel) Zheng began his career at IBM Global Business Services in Shanghai City, China. He worked as a Consultant from 2007 to 2011, and as a Senior Consultant for three months in 2011. His early career at IBM provided him with a solid foundation in project management and consulting, contributing to his extensive expertise in customer strategy and business consulting.