Crystal Allen

Crystal Allen

Customer Experience Manager @ VineBrook Homes

About Crystal Allen

Crystal Allen serves as the Customer Experience Manager at VineBrook Homes LLC, where she has worked since 2022. She has a diverse background in customer service and management, with previous roles at Wittenberg University, Girl Scouts of Western Ohio, Tribune Chronicle, and InfoCision Management Corporation.

Current Role at VineBrook Homes

Crystal Allen serves as the Customer Experience Manager at VineBrook Homes LLC. She has held this position since 2022, contributing to the company's focus on enhancing customer satisfaction and engagement. Her role involves overseeing customer interactions and ensuring that clients receive high-quality service throughout their experience with the company.

Previous Experience at Wittenberg University

Prior to her current role, Crystal Allen worked at Wittenberg University as the Manager of Fundraising Initiatives from 2016 to 2017. In this position, she was responsible for developing and managing fundraising strategies to support the university's financial goals. Her tenure at Wittenberg provided her with valuable experience in nonprofit management and donor relations.

Experience with Girl Scouts of Western Ohio

Crystal Allen was employed at the Girl Scouts of Western Ohio as the Customer Care Team Lead from 2017 to 2022. During her five years in this role, she managed customer service operations, ensuring that inquiries and concerns were addressed effectively. Her work contributed to the organization's mission of supporting girls and their development through various programs.

Background in Call Center Management

Before her roles in customer experience and fundraising, Crystal Allen worked as a Call Center Manager at InfoCision Management Corporation from 2007 to 2016. Over her nine years in this position, she oversaw call center operations, focusing on team performance and customer satisfaction. This experience laid a strong foundation for her career in customer service management.

Educational Background

Crystal Allen holds a Bachelor of Arts degree in Communication and Media Technology from Chatham University, where she studied from 1999 to 2003. She furthered her education by obtaining a Master of Arts in Journalism and Mass Communication from Point Park University, completing her studies from 2005 to 2009. Her educational background supports her expertise in communication and customer engagement.

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