Aida Atkočiūnaitė
About Aida Atkočiūnaitė
Aida Atkočiūnaitė is the Member Support Team Lead at Vinted, where she has worked since 2020. She has a background in customer service management and holds a Bachelor's degree in Information and Communication Science from Vilniaus Universitetas.
Current Role at Vinted
Aida Atkočiūnaitė serves as the Member Support Team Lead at Vinted, a position she has held since 2020. In this role, she is responsible for overseeing the performance and service quality targets of both internal and vendor teams. Aida has implemented market-specific operations and necessary improvements within the Member Support domain, contributing to the overall efficiency and effectiveness of the team. She collaborates with key internal and external stakeholders to enhance the Member Support experience.
Previous Experience at NEO Finance
Before joining Vinted, Aida worked at NEO Finance as the Head of Customer Service from 2018 to 2020. During her tenure, she focused on managing customer service operations and improving service delivery. Her experience in this role equipped her with valuable skills in customer relationship management and operational oversight.
Career Background in Customer Service
Aida has a diverse background in customer service roles. She worked as a Customer Service Quality Manager at Lietuvos paštas, AB from 2016 to 2018, where she was responsible for ensuring service quality standards. Prior to that, she served as a Customer Service Representative at the EUROPEAN INFORMATION CENTRE from 2012 to 2015. Her early career included a position as an Assistant Manager at Apranga Group from 2010 to 2012, providing her with foundational management experience.
Educational Background
Aida Atkočiūnaitė earned her Bachelor of Information and Communication Science from Vilniaus Universitetas, completing her studies from 2008 to 2012. This educational background provided her with essential knowledge and skills applicable to her career in customer service and team management.
Contributions to Vinted
At Vinted, Aida has contributed to the development of the Growth and Roles & Responsibilities system. Her initiatives in the Member Support domain have focused on operational improvements and enhancing team performance. Aida's collaborative approach with stakeholders has been instrumental in driving positive changes within the organization.