Alyona Kovalenko
About Alyona Kovalenko
Alyona Kovalenko is a Customer Service Agent with experience in project management and a background in philology and media studies. She has worked at Vinted since 2019 and previously held a position at Festo from 2017 to 2019.
Current Role at Vinted
Alyona Kovalenko has been employed as a Customer Service Agent at Vinted, also known as Kleiderkreisel, since 2019. In this role, she is responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for users of the platform. Her position requires effective communication skills and a strong understanding of customer service principles.
Previous Experience at Festo
Before joining Vinted, Alyona worked at Festo as an Assistant to the Project Manager from 2017 to 2019. During her two years in this position, she supported project management activities, coordinated tasks, and contributed to the successful execution of various projects within the company.
Education in Philology
Alyona Kovalenko earned her Bachelor of Arts degree in Philology from V. Dal East Ukrainian National University. Her studies spanned from 2004 to 2009, providing her with a strong foundation in language and literature, which contributes to her communication skills in her current role.
Education in Theater, Film, and Media Sciences
In addition to her degree in Philology, Alyona studied Theater, Film, and Media Sciences at Goethe University. She completed this program from 2012 to 2016, obtaining a Bachelor's degree. This educational background enhances her understanding of media and communication, relevant to her work in customer service.