Karolina Bareikaite
About Karolina Bareikaite
Karolina Bareikaite serves as the Customer Service Experience Team Lead at Vinted, where she has worked since 2018. She has a background in business management and marketing, holding degrees from Vilnius Gediminas Technical University and the University of Birmingham.
Work at Vinted
Karolina Bareikaite has been with Vinted since 2013, holding various roles that contribute to the company's customer service and product management. She currently serves as the CS Experience Team Lead, a position she has held since 2018. In this role, she manages the Help Centre and oversees member support-related research, ensuring effective communication and assistance for users. Prior to her current position, she worked as a Product Releases Manager from 2013 to 2017 and briefly as a Project Manager in 2013.
Education and Expertise
Karolina Bareikaite holds a Bachelor of Science degree in Business Management and Administration from Vilnius Gediminas Technical University, where she studied from 2006 to 2010. She furthered her education with a Master of Science in Marketing Communications from the University of Birmingham, completing her studies from 2010 to 2011. Additionally, she participated in the Erasmus Student Exchange Programme at Stralsund University of Applied Sciences from 2008 to 2009, enhancing her international experience in business management.
Background
Before joining Vinted, Karolina Bareikaite gained experience as an Advertising and Media Buying Intern at Big Cat Group from 2011 to 2012. This role provided her with insights into advertising strategies and media planning. Her early career experiences laid the foundation for her subsequent roles in product management and customer service at Vinted.
Career Progression
Karolina Bareikaite's career at Vinted reflects a steady progression through various roles. Starting as a Project Manager for six months in 2013, she transitioned to the Product Releases Manager position, where she worked for four years. In 2018, she advanced to her current role as CS Experience Team Lead, where she continues to influence customer service strategies and team management.