Marwan Badran

Marwan Badran

Vice President, Customer Operations @ Vinted

About Marwan Badran

Marwan Badran serves as the Vice President of Customer Operations at Vinted, bringing extensive experience in customer experience and operating model transformation. He holds an MBA from INSEAD and has worked in various leadership roles across multiple industries and geographies.

Work at Vinted

Marwan Badran serves as the Vice President of Customer Operations at Vinted, a position he has held since 2023. His role involves overseeing customer operations and enhancing customer experience within the organization. Vinted operates in the online marketplace sector, focusing on second-hand clothing and accessories. Badran's leadership is aimed at improving operational efficiency and customer satisfaction in a remote work environment based in London, England.

Education and Expertise

Marwan Badran holds a Master of Business Administration (MBA) from INSEAD, which he completed in 2006. He also earned a Master of Science (M.S.) in Computer Science from The University of Texas at Dallas between 2000 and 2003. Additionally, he obtained a Bachelor of Engineering (B.E.) in Computer and Communication Engineering from the American University of Beirut from 1995 to 1999. His expertise includes go-to-market strategy setting and customer experience, with a focus on operational model transformation.

Background

Badran has a diverse professional background, having worked in various roles across multiple industries. He began his career at Verizon as a Technical Manager from 2000 to 2006. He then transitioned to McKinsey & Company, where he worked as an Associate and later as a Summer Associate. His experience spans consumer goods, telecom, and pharmaceuticals, and he has worked in several regions, including the US, Europe, the Middle East, and Latin America.

Previous Positions

Before joining Vinted, Marwan Badran held several key positions at Hotels.com and Expedia. He served as General Manager for LATAM at Hotels.com from 2017 to 2020 in São Paulo, Brazil. His tenure at Expedia included roles such as Director of Operations Strategy for Hotels.com and Customer Operations Director, where he focused on customer experience and product integration. He also worked as VP of Regional Marketing for EMEA & LATAM from 2020 to 2023.

Language Proficiency

Marwan Badran is fluent in three languages: English, French, and Polish. This multilingual capability enhances his ability to operate in diverse markets and communicate effectively with a broad range of stakeholders across different regions.

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