Denise De Lauro
About Denise De Lauro
Denise De Lauro is a Technical Support Specialist Tier 2 EU/Europe at Virbela, with extensive experience in technical support and engineering roles across various companies in Europe and Brazil.
Title: Technical Support Specialist Tier 2 EU/Europe
Denise De Lauro holds the position of Technical Support Specialist Tier 2 EU/Europe at Virbela. Since joining the company in 2021, she has been working out of the London Area, United Kingdom. In this role, she addresses and resolves complicated technical issues, focusing on customers within the European region.
Company: Virbela
Denise has been with Virbela since 2021. Located in the London Area, United Kingdom, Virbela develops products that help organizations create engaging virtual environments. In her capacity as a Technical Support Specialist for the EU/Europe region, Denise contributes to ensuring a seamless user experience by troubleshooting and resolving complex issues.
Previous Role at Precisely
From 2011 to 2020, Denise worked with Precisely (formerly Pitney Bowes Software Europe Ltd.) as a Senior Technical Support Engineer. During her 9-year tenure in London, she handled technical issues and provided advanced support for the company's software products.
Role at Open Text
Denise served as the EMEA Technical Team Leader at Open Text (formerly Hummingbird) from 2001 to 2011. Her responsibilities spanned across Paris and London, where she managed the technical team and provided leadership for resolving software-related challenges in the EMEA region.
Education and Expertise
Denise obtained a degree in Data Processing Technology from Universidade Presbiteriana Mackenzie, where she studied from 1993 to 1996. Her educational background in technology complements her extensive experience in technical support roles. She has a demonstrated passion for discovering and installing new products, which enhances her troubleshooting capabilities.