Eleni K.
About Eleni K.
Eleni K. is the Account Management Lead for Enterprise Customer Success at Virbela and a member of the Customer Success Collective, with extensive experience in account management and customer success roles.
Current Role at Virbela
Eleni K. currently serves as the Account Management Lead in Enterprise Customer Success at Virbela, a position she has held since 2021. Based in Chicago, IL, she focuses on managing client relationships and ensuring successful customer engagement for the enterprise sector. Her role involves overseeing customer success strategies, optimizing client satisfaction, and driving long-term business growth.
Previous Experience at Virbela
Before her current role, Eleni K. was a Customer Success Advisor at Virbela from 2020 to 2021. During this six-month tenure, she was responsible for providing strategic support to clients, enhancing customer experience, and achieving measurable success outcomes. Her work laid the groundwork for her advancement to her current leadership position within the company.
Career at Mittera
Eleni K. worked at Mittera from 2015 to 2019, holding two significant positions. As a Strategic Account Manager - Marketing, she managed key client accounts and led marketing strategies. Additionally, she served as an Integrated Marketing Specialist, focusing on the integration of various marketing channels to optimize campaign effectiveness. Her dual roles showcased her ability to handle complex marketing and account management tasks in the Greater Chicago Area.
Education Background
Eleni K. attended Columbia College Chicago, where she studied Graphic Design, earning a Bachelor of Fine Arts. She also holds an Associate of Arts and Sciences (AAS) in Advertising, Design, and Illustration from the College of DuPage. Her educational background has provided her with a strong foundation in design and advertising, which she has leveraged throughout her career in various account management and customer success roles.
Early Career at Team Concept Printing & Thermography
Eleni K. started her career at Team Concept Printing & Thermography, where she worked from 2005 to 2013. Initially an Account Manager for five years, she was later promoted to Special Projects Manager. In these roles, she managed client accounts and special projects, honing her skills in customer relationship management and project coordination in Carol Stream, Illinois.