Jesse Collie
About Jesse Collie
Jesse Collie is a Help Desk Support Specialist at VirBELA with a background in various IT support roles and a Bachelor's degree in Cyber Defense from Baker College of Flint.
Title
Jesse Collie holds the position of Help Desk Support Specialist at VirBELA. In this role, Jesse is responsible for addressing and resolving technical issues faced by users, ensuring smooth operations within the organization.
Current Role at VirBELA
At VirBELA, Jesse Collie serves as a Help Desk Support Specialist. In this role since 2020, Jesse has been integral to troubleshooting and resolving user issues, contributing to the company's technical support capabilities. Jesse's role involves direct interaction with users to help solve their technical problems, ensuring a seamless and efficient experience for end-users.
Previous Experience in IT Support
Jesse's professional journey includes roles such as Refresh Team member at Vision IT for the Henry Ford Health System in 2020, Technical Support Specialist at Ipanema Solutions LLC from 2018 to 2019, and Tech Lounge Guru at Ford Motor Company in 2017. These roles highlight Jesse's extensive experience in technical support and client assistance within large organizations.
Early Career and Roles
Earlier in Jesse's career, they worked as a Desktop Support Agent at Michigan Medicine from 2016 to 2017 and as a Consultation Agent at Geek Squad from 2014 to 2016. These positions provided foundational experience in IT support and customer service, helping Jesse build a strong base for their current role in the technology sector.
Education and Expertise
Jesse Collie earned a Bachelor's degree in Cyber Defense from Baker College of Flint, where they studied Computer/Information Technology Administration and Management from 2014 to 2019. This educational background equips Jesse with the technical knowledge and skills required to excel in various IT support roles.