Syed Alamdaar Hussain
About Syed Alamdaar Hussain
Syed Alamdaar Hussain serves as the Director of Customer Experience at VIRGIO, where he focuses on enhancing customer journeys and overseeing logistics. He has extensive experience in customer operations, having held various managerial roles at companies like Myntra, Amazon, and American Express.
Current Role at Virgio
Syed Alamdaar Hussain serves as the Director of Customer Experience at Virgio, a position he has held since 2022. In this role, he is responsible for defining customer journeys and creating listening voice posts to enhance the overall customer experience. He ensures seamless platform services and oversees logistic operations, contributing to the company's mission of inclusive and affordable fashion.
Previous Experience at Myntra
Prior to his current role, Syed worked at Myntra in various capacities. He served as Deputy Director from 2019 to 2021 and as Associate Director from 2021 to 2022. His tenure at Myntra also included a position as Operations Manager from 2015 to 2022. Throughout these roles, he focused on improving customer experience and operational efficiency in the fashion e-commerce sector.
Career Background in Operations Management
Syed Alamdaar Hussain has extensive experience in operations management. He worked at Amazon as a Team Manager for UK Operations from 2013 to 2014 and as a Nesting Manager for a brief period in 2014. Additionally, he held the position of Team Manager for U.S. Operations at American Express from 2007 to 2013. His early career included a role as Sr. Associate at Wipro from 2005 to 2007.
Educational Background
Syed completed his Bachelor of Commerce (B.Com.) in Accounting from EIILM, where he studied from 2008 to 2010. He also attended Woodland's High, achieving a focus in Accounts from 1998 to 2000. His educational background has provided a foundation for his career in customer experience and operations management.
Expertise in Contact Center Operations
Syed Alamdaar Hussain possesses expertise in contact center operations, which is integral to his role at Virgio. His experience in this area supports the company's commitment to enhancing customer service and operational effectiveness. His background in various managerial roles has equipped him with the skills necessary to lead initiatives aimed at improving customer satisfaction.