Andrea Rosas Cordero
About Andrea Rosas Cordero
Andrea Rosas Cordero is a Customer Success professional with over eight years of experience in internal communication strategy. She has held various roles in organizations such as Gobierno del Estado de Puebla, Rocketfy, and CHIVAS FC, focusing on enhancing service experience and fostering effective communication.
Current Role at Virket
Andrea Rosas Cordero currently holds the position of Customer Success at Virket, a role she has occupied since 2023. In this capacity, she specializes in creating high-impact strategies aimed at enhancing the service experience for clients. Her focus is on fostering positive relationships and ensuring customer satisfaction through effective communication and support.
Professional Experience
Andrea has over eight years of professional experience in internal communication strategy and customer service. Prior to her current role, she worked at several organizations, including Gobierno del Estado de Puebla as Coordinadora de Comunicaciones from 2018 to 2020, Rocketfy as Lider de Servicio from 2022 to 2023, and CHIVAS FC as Coordinadora de Comunicaciones from 2016 to 2018. Her experience also includes a position as Market Manager at Kimberly-Clark from 2014 to 2016 and as Embajadora de Marca at Kolors from 2020 to 2022.
Education and Qualifications
Andrea studied at Grupo Educativo Siglo XXI, where she earned a Licenciatura in Comunicación Empresarial from 2016 to 2019. Her educational background provides her with a solid foundation in business communication, which she applies in her professional roles.
Skills and Expertise
Andrea is skilled in fostering fruitful interpersonal relationships and coordinating multidisciplinary teams. She is committed to finding innovative solutions and employs strategic thinking in her daily tasks. Her expertise includes providing precise diagnostics followed by action plans for effective internal and external communication and customer service.
Beliefs and Motivations
Andrea believes that communication is fundamental for achieving positive business outcomes. She is motivated to drive results and excel in execution, constantly seeking initiatives for positive change and positioning within her professional environment.