Renata Cerda
About Renata Cerda
Renata Cerda is a Customer Success Manager with extensive experience in client relations and project management. She has worked at various companies, including Virket Group, Latin3, and Novell, and has been with Govirtualmx since 2017.
Current Role as Customer Success Manager
Renata Cerda currently holds the position of Customer Success Manager at Virket Group. She has been in this role since 2016, contributing to the company's efforts in enhancing client satisfaction and retention. Her work focuses on ensuring that customers achieve their desired outcomes while using the company's products and services. This role involves direct communication with clients to understand their needs and provide tailored solutions.
Previous Experience at Virket Group
Renata Cerda previously worked at Virket Group as a Project Manager from 2015 to 2016. During her one-year tenure in Mexico, she managed various projects, ensuring they were completed on time and met client specifications. Her experience in project management laid the groundwork for her current role in customer success.
Experience at Latin3
From 2010 to 2015, Renata Cerda served as an Account Executive at Latin3 in Fort Lauderdale, Florida. Over her five years in this position, she was responsible for managing client accounts and fostering relationships to drive business growth. Her role involved understanding client needs and aligning services to meet those requirements.
Background in Customer Support at Novell
Renata Cerda worked at Novell as Atención a Clientes from 2008 to 2010 in Provo, Utah. In this two-year role, she provided customer support, addressing inquiries and resolving issues to enhance the customer experience. This position contributed to her foundational skills in client interaction and service delivery.
Educational Background
Renata Cerda studied at Universidad Latinoamericana, S.C. She completed her studies from 1999 to 2003, earning a degree that provided her with essential knowledge and skills for her career. She continued her education at the same institution for an additional year from 2003 to 2004, furthering her expertise.