Baba Diaw
About Baba Diaw
Baba Diaw is an Information Technology Administrator at Virta Health with over 15 years of experience in IT support and customer service, having worked in both hospitality and corporate sectors.
Current Role at Virta Health
Baba Diaw is currently employed as an Information Technology Administrator at Virta Health. He began his tenure at the company in 2022. In this role, he is responsible for managing IT infrastructure, providing support to end-users, and ensuring the security and efficiency of the company's technology systems.
Professional Experience at Better.com
From 2020 to 2021, Baba Diaw worked at Better.com in the Greater New York City Area. His role as Senior IT Support & Lifecycle Management Systems Technician involved overseeing the lifecycle of IT assets and providing advanced technical support to employees. His responsibilities included system maintenance, troubleshooting, and ensuring seamless IT operations within the company.
Career at Millennium Hotels and Resorts
Baba Diaw served as a Senior IT Support Specialist at Millennium Hotels and Resorts from 2017 to 2018. Based in the Greater New York City Area, he provided high-level technical support to hotel staff and managed IT infrastructure. His work focused on maintaining the quality and reliability of the hotel's technology systems, ensuring they met the operational requirements.
Education Background
Baba Diaw holds a Master of Science in Computer Science and a Bachelor of Arts in Computer Science from Lehman College, completed in 1970. Additionally, he studied Hospitality Administration/Management at New York University and earned a Hotel Management Diploma in 1970. His educational background has equipped him with a comprehensive understanding of both IT and hospitality management.
IT Support and Customer Service Expertise
With over 15 years of experience in IT Support and Customer Service, Baba Diaw has worked in both the hospitality and corporate sectors. His career includes roles at Rent the Runway as an IT Specialist and St. Regis New York as a Senior IT Support Technician. He has a strong focus on creating healthy work environments in remote, fast-paced, and tenured teams, and has developed personalized mentorship programs to help colleagues grow.