Shannon Vilmin
About Shannon Vilmin
Shannon Vilmin is the Senior Manager of Patient Advocacy at Virta Health, with over a decade of experience in customer service and a passion for integrating health and wellness into her roles.
Title
Shannon Vilmin holds the title of Senior Manager: Patient Advocacy at Virta Health, beginning this role in 2021. In this capacity, Shannon is responsible for developing and implementing patient advocacy strategies and ensuring patient needs are effectively communicated and addressed.
Professional Background at Virta Health
Since 2021, Shannon Vilmin has been working remotely at Virta Health as the Senior Manager of Patient Advocacy. In this position, Shannon combines over a decade of customer service experience with a focus on health and wellness to enhance patient satisfaction and support.
Experience at ClassPass
Prior to joining Virta Health, Shannon Vilmin worked at ClassPass in several roles from 2018 to 2021. Initially joining as a CX Associate in 2018, Shannon quickly advanced to Team Lead for one year and subsequently served as Senior Vendor Operations Specialist for two years. These roles were based in the Missoula, Montana area and involved overseeing vendor operations and team management.
Customer Service Roles
Shannon Vilmin has amassed significant experience in customer service roles over the years. This includes time as a Front Desk Associate at Cmon Inn in Missoula, Montana, Store Manager and Shift Supervisor at Starbucks across various locations, and as a Front of House Manager at Krannert Center in Urbana-Champaign, Illinois. These roles have provided a solid foundation in managing customer relations and operations.
Education and Expertise
Shannon Vilmin holds a Master's Degree in Translation Studies from the University of Illinois Urbana-Champaign, earned in 2015. Additionally, Shannon has a Bachelor's of Arts in Spanish Language from both the University of Illinois System and Western Illinois University, completed in 2012 and 2009 respectively. This educational background underscores a strong proficiency in language skills and translation expertise.