Kalpoorniya Vijayakumar
About Kalpoorniya Vijayakumar
As a senior operations manager at Visa, I lead the strategy, planning, execution, and optimization of new payment flows and initiatives, ensuring alignment with the company's vision and goals. With over 9+ years of experience in tech industry. I have a proven track record of delivering launch excellence and innovation, managing complex projects, and enhancing customer satisfaction. Prior to joining Visa, I co-founded two successful online platforms, Zoyap and Baymomz, where I applied my skills in content marketing, SEO, SEM, social media, email, influencer, and account-based marketing, driving revenues, pipeline, and reach across various channels. I also created value for customers, partners, and stakeholders, and empowered others to achieve their potential. I am passionate about fintech, new product development, and customer satisfaction, and I am always eager to learn and grow. Key Skills Client Launch Management, Program Management, Strategy & Planning, Business Process Reengineering, Process Mapping & Improvement, People Management, Client Relationship Management, Risk & Issue Management, Training & Development Technical Skills Microsoft Dynamics (CRM), Microsoft Power BI, Tableau, Business Intelligence tool, JIRA, Microsft 365 tools (Powerpoint, Word, Excel, List, Stream, Copilot, Teams, Editor, Project, Planning, Sharepoint)